How to request deletion
In the app — fastest
Open SchoolSphere and go to Settings → Account → Delete account. Confirm when prompted. Your account and associated data are removed straight away, and your subscription is cancelled.
This is the quickest route and requires no waiting.
By email — if you can't access the app
Email us from the address on your SchoolSphere account and we'll process the deletion for you:
Please send it from the email address registered to your account so we can verify the request. We'll confirm once it's done.
What gets deleted
When your account is deleted, we permanently remove:
- Your account and profile (name, email address, login credentials)
- Your children's names and any school details you've added
- All calendar events, tasks, reminders and clubs created in the app
- Connected mailbox authorisations (Gmail / Outlook / iCloud) and any forwarding addresses
- Your trusted-sender list and app preferences
- Dates and reminders you added from a shared link or a class page (and, for a date, which child), and the tasks and morning notifications they created
Before you delete, you can download everything we hold on you from Download My Data in Settings.
The email and pasted text SchoolSphere uses to build your events is saved with your account — for example on the event it produced, so that event shows full details and can be re-checked. It is visible only to your household, never shared, and is removed when you delete the item or your account, so it is covered by the deletions above. Uploaded documents (PDFs, photos) are not kept — they're deleted as soon as processing finishes, so there's nothing of that kind left to delete.
What we may retain, and why
A small amount of data may be kept after deletion only where the law requires it:
| Data | Why | How long |
|---|---|---|
| Billing & transaction records | Legal / tax & accounting obligations | As required by UK law (6 years from the end of the financial year they relate to) |
| Delivery record of messages we sent you on WhatsApp | So we can tell whether a message reached you | Retained with your identity removed — no name, number or account ID |
| Limited records of the deletion request | To evidence we actioned your request | Minimal retention only |
Retained records are kept secure, are not used for any other purpose, and are removed once the legal retention period ends.
Timeframe
In-app deletions take effect immediately. Email requests are actioned promptly and completed within 30 days. We'll email you to confirm once your data has been removed.
Questions
If you're unsure about anything, contact us at hello@schoolsphere.app and we'll help. For full detail on how we handle your data, see our Privacy Policy.